Citizens Advice offer a wide range of advice to help you find a way forward and you can book an appointment to meet with them in Lytchett Matravers Library on a Thursday afternoon if you want an in-person chat.

Whatever your problem, their advice is free, confidential and impartial, including help with:

  • Benefits entitlement and claimsEast Dorset & Purbeck Citizens Advice logo
  • Debt management, budgeting and income maximisations
  • Employment advice including statutory sick pay and rights when laid off work
  • Advice for the self-employed including the Income Support Scheme
  • Energy and water advice, and supporting schemes
  • Housing and advice if at risk of homelessness
  • Referrals for charitable support or to food banks, etc.

A screen grab image of the East Dorset & Purbeck Citizens Advice website showing details of drop insThey have a wealth of self-help advice on their website  But there are also a number of ways to access their help in person. You can talk to one of their advisers by phoning Dorset Adviceline on the freephone number 0800 144 8848 10am – 4pm any weekday. Alternatively, you can complete an enquiry form online at to request an email or telephone call back. For Lytchett Matravers residents you can also make an appointment to meet them in Lytchett Matravers Library [High Street, Lytchett Matravers, Poole, BH16 6BG] on a Thursday afternoon from 1:30pm.

In addition, there are other drop-ins sessions available at their various district offices if that is more convenient for you:

  • Monday & Wednesday 10.30 – 1pm ~ Wimborne Office
  • Tuesday & Thursday 10:30-1pm ~ Wareham Office
  • Tuesday & Thursday 10am-2pm ~ Ferndown Library
  • Thursday 10am – 2pm ~ The Centre, Barns Road, Ferndown

Check out their website for further details and their district office addresses



Citizens Advice available in the Library
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